Our Story

Konnect BPO Technologies (Pvt) Ltd. is a leading and rapidly developing company in Sri Lanka. Established in 2016, the organization offers uninterrupted high-end services and intense outsourcing solutions to its valued clients to achieve their goals and to survive in the highly competitive business world.

Konnect BPO trusts in collaborative associations with their partners and business owners to streamline the business operations by permitting any association to profit through enhanced data innovation and skill empowered outsourced administration.

Customers adore working with Konnect BPO since it is a worldwide outsourcing accomplice that comprehends customer’s individual business prerequisites and convey work-force arrangements that are to a great degree adaptable, practical, cost-effective and customized to their particular needs.

Konnect BPO currently hosts over 150 employees on outsourcing projects, answering over 9000 calls per day for 18 clients local and international.

Our in-house team has a vast experience in providing BPO services to recognized brands who rely on our services to help them function well. Our procedures follow all standards and give our clients the best outcome.

history of konnecting BPO
 

Voice Services

Call Centre Management has become a compelling differentiator for a business. Konnect BPO Technologies has the vast number of experts very much prepared and proficient enough to deal with huge volumes of calls in a specialized way.

We believe in treating every single customer professionally and every single customer query requires due respect and attention. We use best in class technology and strive to meet the required client service levels to all incoming customer calls.

Konnect BPO Technologies offers;

Inbound Contact Center Solutions.

Inbound call center plays an important role in most of the companies. The call center fulfills the need of customers to form a powerful link between a company and its customers.

Inbound call center services are referred to one where a customer initiates to a call center to get his queries resolved. Effective client service has become attainable trough the inbound decision handling service centers. Outsourcing inbound contact center services will be easier than having own in house call center. This offers higher flexibility and value savings.

  • Through outsourcing, organizations can save time, money and resources that can be used in the execution of other important business operations. Outsourcing also helps achieve the highest levels of customer experience and satisfaction. Moreover, by being able to save time and money, organizations can also maintain healthy customer retention.
  • Konnect BPO Technologies (pvt) Ltd is professionally equipped with the latest call center technology and best infrastructure. Konnect BPO Technologies has the vast number of experts very much prepared and proficient enough to deal with huge volumes of calls in a specialized way.
  • We believe in treating every single customer professionally and every single customer query requires due respect and attention. We use best in class technology and strive to meet the required client service levels to all incoming customer calls.

Outbound Contact Center Solutions

Our specialized and talented phone operators serve as a strong foundation for your association and we guarantee they handle themselves professionally and unhesitatingly to benefit as much as possible from every opportunity.

In our outbound contact center our professional agents initiate outbound calls to the listed or existing customers from the behalf of the clients. Outbound calls server several purposes like initiating open research and surveys, telemarketing or call-promotions along with fund raising calls and sales. Agents keep in touch with the customers to update the contact list provided to them and for service verifications and more.

Konnect BPO Technologies (Pvt) Ltd provides you with a solution that can help all call centers to manage all the calls with agents and the overall quality of calls and call outcomes. The agents of the outbound call will call the customers for different reasons related to the performance, sales and research.

We at Konnect BPO Technologies (Pvt) Ltd help to automate the calling process by intelligence to increase the operational efficiency of calls. The purpose of the call will be different but the aim behind the call is the same that is to provide better service to the customer.