Our Story

Konnect BPO is a leading and rapidly developing outsourcing service provider with a global presence supporting a lot of business globally to focus on core business functions.

Established in 2016, Konnect BPO offers continuous high-end services and intense outsourcing solutions to our clients in achieving business goals and surviving in the highly competitive markets.

We strongly believe in working in collaboration with clients in order to streamline their business operations by providing services that generate profits through data innovation and skill empowerment. In return our clients take pleasure in working with us at Konnect BPO since we are a worldwide outsourcing organization that precisely understands each customer’s business requirements and is geared to deliver unique work-force arrangements easy to implement, practical, adaptable and cost effective.

Currently our team of employees globally is over 150 employees on our outsourcing projects; our teams answer over 9000 calls per day for closer to over 18 different clients both locally and globally.

As our intention is to offer an outstanding service to our clients we take responsibility to recruit the best and our in-house team is vastly experienced in providing BPO services that supports brands that are depending on our services.

As we operate globally we also strictly adhere to all compliance standards and therefore maintaining these standards and following all procedures, protocols and processes are non-negotiable.

history of konnecting BPO
 

Voice Services

We are incredibly experienced in Call Centre Management and provide a competitive edge to our clients. Our teams are deft to manage a large volume of calls in a professional and a specialized manner.

We strongly believe that all customers should be treated professionally. Our technology further supports this as it supports to meet required client service levels in all incoming calls with no exception whatsoever.

We at Konnect BPO offer;

Inbound Contact Center Solutions.

In order to form a strong relationship between the organization and the customer we provide services on behalf of our clients to fulfill customer needs.

Outsourcing inbound contact center solutions allows organizations to focus on their core businesses whilst offering them higher flexibility and value saving and as a result it also increases customer satisfaction due to good client services.

Organizations have been able to save time, money and resources by outsourcing services with Konnect BPO. Oftentimes it has helped to increase customer satisfaction and experience and has permitted the company to focus more on their core businesses and strategies.

Outbound Contact Center Solutions

Our strong foundation in the call center spectrum is our team of specialized phone operators who are capable of handling themselves professionally and promptly to any customer inquiry towards the benefit of our clients.

At our outbound contact center our teams are given the liberty to initiate outbound calls to the listed or existing customer on behalf of our clients. The servers are designed to function to fulfill several different tasks such as initiating open research and surveys, telemarketing or call-promotions, fundraising calls and sales.

Our agents will keep in touch with customers for various reasons related to performance, sales or even research and will further manage all the calls on behalf of our clients ensuring overall quality of calls.

In order to increase operational efficiency of all calls we provide solutions to automate the calling process through intelligence.