Konnect BPO
Outbound Services
Outbound telemarketing services is mainly focusing on contacting customers who have never inquired information about the products or services but has shown a likeness to similar products or services. This method is mainly used to share special messages such as information about deals, offers, surveys, data collection seasonal reminders and is the opposite of cold calling or telemarketing.
We are a leading outbound telemarketing services company and we offer a range of outbound services.
Recoveries
We are specialized in what we do and one of the main reasons for the existence of business process outsourcing (BPO) companies are to allow organizations to focus on their core functions whilst we take care of the rest.
Recoveries are one such non-value adding yet crucial services for an organization. We at Konnect BPO are experts in offering debt collection services for our clients and we proudly take ownership to collect their debts on time, we also practice a reminder system that reminds our client’s customers on their dues and over dues.
Lead Generation
Lead generation is a service provided to attract strangers and to convert them to prospective customers to buy your products or services. We narrow it down to those who have indicated interests related to what you offer.
Telesales
Telesales representatives mainly act as the back office of the field sales representatives. Their main task is to contact prospective customers and to promote offers and to fix appointments for the field sales representatives to close the sale. Often times these sales are bound to become repeat sales by maintaining good customer relationships.
Loyalty Programs
Loyalty programs are designed to maintain long lasting connections with customers by offering them rewards for being a strong contributor to the organizations success.
Customer Retention
Customer retention service is the most cost effective method for organizations to generate more revenue. It is said that retaining your existing customers is 8 times cheaper than finding new ones. They are the strongest revenue generators and also at times the best ambassadors to speak about your products or services.
B2B Appointment Setting Services
B2B appointment setting services is basically scheduling business appointments via cold calling or following up with top-of-funnel leads on behalf of the clients. The main responsibility of the call center agent is to set up appointments for the sales representatives to pitch the sale and close the deal.
