Konnect BPO

Outbound Services

Outbound Services refers to call people trying to communicate with the client via incoming email, chat or chat. These are different from cold calling or telemarketing calls. It helps contact customers that do not provide service or request callbacks or request a call via email or chat. This type of service can be used to transmit special instructions, deals, offers, reminders, surveys, data collection, etc.

Recoveries

We offer a unique call center debt collection service in Sri Lanka by saving you time and money by reminding customer dues & offer peace of mind through our reliability

Lead Generation

We help you attract and convert strangers and prospects into someone who has indicated interest in your company’s product or service.

Telesales

The aim of telesales is to build repeat business through excellent customer relations.Telesales representatives contact customers to promote offers or to set up appointments to support field sales representatives.

Loyalty Programs

Customer loyalty is all about creating a connection with your customers.

Customer Retention

We help you to retain an old customer who is almost 8 times cheaper than getting a new customer , so it makes financial sense to retain the old customers as not only do they add to the profits through direct purchase, they also get in new customers through word-of-mouth publicity.

B2B Appointment Setting Services

B2B appointment setting is a sales development activity that involves specialized reps cold calling and following up with top-of-funnel leads, in order to schedule sales meetings for a closing sales rep who will deliver a more detailed sales pitch.