Even though call centers and BPO services look similar at a glance at surface level there is a vast difference. As many clients request for more clarity in the services provided by us and we believe that this would a great platform for discussion on BPO blog. It is crucial for any business to listen to what others have to share especially, if you are a newbie in the trade.
A frequently asked question by many clients is “why outsourcing is important?”
Based on many research findings organizations can save approximately up to 30% in labor cost or overhead cost without compromising on any standards or quality of work. It will in fact increase the quality and efficiency.