Konnect BPO
Customer Retention
We help you to retain an old customer who is almost 8 times cheaper than getting a new customer , so it makes financial sense to retain the old customers as not only do they add to the profits through direct purchase, they also get in new customers through word-of-mouth publicity.
Outbound customer retention campaign includes calling or emailing customers and prospects at the following events:
- Cross selling
- After a purchase made
- After the customer discontinues with us
- Upon launch of new product / service
- Solicit period feedback
Enhancing your footprint with your customers is one of the most profitable tasks that we can execute on your behalf. Retaining an existing customer, up-selling and resolving complaints is bound to result in a more loyal customer base for you.