Our BPOSolutions

 

We provide business process outsourcing services at Konnect BPO to our clients and our key performance indicators (KPI) have been the secret force behind our business Excellency, quality of services and consistent data efficiency.

Our team takes responsibility in providing high-quality services and assurance in data accuracy to our clients and is available at the service of our clients. Our offered array of products and services to clients are;

Our team of experts do their best

 

Our aim is to encourage our clients to focus on their resources and core businesses as we consider it to be our responsibility to provide non-core services to increase business efficiency at a low cost. As a BPO when we partner up with our clients to increase their end user satisfaction we provide them customized value added services which differentiates them from the rest.

Inbound Contact Centre services

Our top of the class technology and our exceptional services have been the game changer for our client’s incoming customer call inquiry handling services. Our staff is trained to be professional and attentive when handling all inquiries to ensure customer satisfaction.

Outbound Contact Centre services

At Konnect BPO, our phone operator staff is skilled and specialized in acting as a strong foundation for our client’s organization. They are qualified to handle all customer encounters professionally at the benefit of our client’s organization and to cease the business opportunities.

Support Services /Complaint Management

It is an amazing feeling for a sales person to close a deal. However, trouble begins when it comes to after sales services. A customer in majority of the instances would be satisfied of the services provided based on an organizations aftersales service. It is also a key to retaining loyal customers. Handling customer complaints or after sales inquiries can be unnerving and this is where our clients will be benefitted by partnering with Konnect BPO. Our expertise lies in liaising on behalf of our clients to ensure that the relationship with their customer remains strong.

Quality Assurance and Quality Monitoring

Our quality of service is measured and monitored to ensure we deliver what we promise to our clients. We guarantee professionalism at all times when handling calls with FCR – First contact resolution with call timings mode. Our staff is trained to be professional and fluent in respective languages and all our 24/7 voice services and all calls are recorded for management service evaluations.

HR Management

Our HR analytics tool reduces the cost and the attrition rate and its simple modules will improve skill and working environments of HR teams. Our services are designed to support the HR managers globally to help them to focus on their core responsibilities while we take care of the administration aspects.