Our BPOSolutions

 

Konnect BPO Technologies (Pvt) Ltd provides superior data accuracy and quality assuranced services.The team focused on achieving excellence in quality delivery and consistent data efficiency as the main Key performance indicators (KPI).

At Konnect BPO, we have one of the leading pools of self-motivated and professional staff prepared to attend your respected clients. Our range of products and services include:

Our team of experts do their best

 
Our Business Process Outsourcing (BPO) allows our customers to focus their resources on their core business. It is an outsourcing service that helps improve business efficiency and minimize expenses. We help our customers improve the satisfaction of the end user through value-added services, achieving differentiation, greater competitiveness and improved corporate value.

Inbound Contact Centre services

We believe in treating every single customer professionally and every single customer query requires due respect and attention. We use best in class technology and strive to meet the required client service levels to all incoming customer calls.

Outbound Contact Centre services

Our specialized and talented phone operators serve as a strong foundation for your association and we guarantee they handle themselves professionally and unhesitatingly to benefit as much as possible from every opportunity.

Support Services /Complaint Management

Every sales person is happy to negotiate a profiteering deal with the customer. However, after closing the deal providing the customer support services or complaint handling is the point many organizations mess up. We deal with these aspects and ensure your customer is always happy and continuously in close relationship with you.

Quality Assurance and Quality Monitoring

Konnect BPO ensures maximum commitment for best service delivery for its clients. When it comes to our 24/7 voice services, we ensure customer calls are professionally handled with FCR – first contact resolution with call timings mode and we guarantee high service levels in quality, answering and language fluency.Every single call is recorded for professional call handling service quality evaluation and management.

HR Management

All over the globe companies are fighting to remain the best talents in the right location. We help the HR heads to keep away the administration worries to focus on strategies talents initiative that drive sustainable growth. Konnect BPO HR analytics root out cost and decrease attrition rate while our simple work modules improve new skills working environment and will help you. Emerge the new marketplace in different industries.