Solutions At Konnect
Empowering Success with Customized Strategies
Inbound Services
An inbound contact centre dedicated to serving customers is backed by state-of-the-art technology, meeting the service levels set for all incoming calls from customers professionally.
- Trilingual expertise
- 24hrs service throughout the year
- Service level monitoring & commitment
- Skilled-based routing enables routing the calls to the agents based on their knowledge and expertise
- An automated IVR to route calls in the customer’s preferred language
- Attend to customer inquiries and furnish the necessary information
- Promote products and value-added services to customers
- Monitor quality and supervision of agents answering
- Structured report analysis on a daily and weekly basis
- Continuous improvement, training and re-training to exceed the industry standards
- 100% Call Recordings to ensure quality and confidentiality are maintained
Outbound Services
(Outbound Recovery, Lead Generation, Tele Marketing, Loyalty Program, Customer Retention
& Appointment Setting)
Konnect’s comprehensive telephone skilled agents will serve as a solid foundation for your organization and ensure they handle themselves professionally and confidently to make the most of every opportunity.
- Satisfaction surveys and feedback to improve service
- Primary research surveys
- Proactive service calls to find out the level of service and quality
- Promoting value-added features and services to customers
- Customer retention through consistent follow-ups and updates to existing customers
- Promoting features to increase revenues for those who least would use a service
- Proactive calling & awareness about the products & services
- Understanding and addressing customer pain points to ensure maximum lead generation
- Utilize market research findings to improve services at a foundation level
- Fund recoveries/payment reminder Management of the total monthly fund recovery cycle by dedicated officers who will track client payment patterns, initiate reminder calls, and coordinate payments, thus ensuring accurate and timely cash-in-flows every time!
- Assistance in appointment scheduling and setting in a timely manner
Non-Voice Services
Konnect’s non-voice services play a crucial role in customer engagement and support across websites, social media, email, and e-commerce. Konnect BPO offers a suite of non-voice services that include:
- Our trained chat, email, social media, and e-commerce support staff is available 24/7 to promptly answer all customer inquiries and provide effective solutions, following our well-crafted chat manual
- Guaranteeing prompt responses to visitor-initiated chats to avoid losing potential leads. If a visitor requests technical or detailed information, the chat will be transferred to an expert
- Consistent follow-ups through all non-voice mediums to ensure client satisfaction at all stages of the support request process
- Customer Inquiries and grievance resolution with a dedicated team to handle customer complaints and provide expert consultation on inquiries via the site, social media, emails, and more. Our trained team is professional and patient when resolving issues
- Timely chat support to Order processing queries with quick information on order pickup and delivery to customers
- Help Desk support through dedicated agents providing instant resolutions to customers while browsing the website through quick responses, which can also be used for future resolution processes
- Email marketing support to ensure leads receive adequate product and service knowledge to move further down the sales funnel.
Manpower Outsourcing
We can alleviate your manpower issues by outsourcing employees to your workplace according to your specific requirements.
We offer:
- Temporary staffing for flexible staffing solutions to meet seasonal or short-term demands along with the relevant legal agreements.
- Permanent staffing solutions from finding and placing candidates in suitable long-term roles that align with the organization’s specific position and duties.
- Contract staffing solutions provide contract-based workforce solutions in a detailed, organized, and efficient manner within the available timeframe.
- Compliance and legal support to ensure that all staffing practices comply with relevant laws and regulations in the respective jurisdictions.
- Training and development to develop and upskill your workforce for improved productivity and better operational performance exceeding industry standards.
- Rigorous and detailed interview processes and background verification that ensure outsourced employees fit the organization’s requirements.
- Comprehensive contractual development to ensure a concise and mutual understanding between employees and employers.
HR Outsourcing
Efficient HR management is vital for any organization. Konnect BPO offers a range of HR Outsourcing services, including:
- Personal Administration / Human Resource Services to Outsourced Staff
- Ensuring compliance with Sri Lankan laws and regulations
- Implementing and managing HR Information System (HRIS) solutions for your organization to ensure all employee information, policies, etc are stored in an organized and accessible manner that can be easily utilized to understand the company’s human resources at a glance.
- Recruitment processes outsourcing, from candidate sourcing to shortlisting and onboarding the right candidates for the company’s requirements.
- Preparation of payroll, payment of salaries, and other incentives in a timely manner
- Handling of Staff Medical and Workmen’s Compensation Insurance if required
- Maintenance of attendance and leave records
- Maintenance of all statutory books of Accounts on a fully automated Accounting System and all necessary accounting records and documents. (Salary/EPF/ETF/Employee Income Tax/Reimbursements/Medical Insurance etc.)
- We handle monthly staff salaries, travel allowance, and statutory payments for EPF and ETF in compliance with Sri Lankan law. We also process health benefit premiums and incentive bonuses, issue employment letters and contracts, and handle the submission of EPF and ETF returns, PAYE tax returns, and annual returns
- Employee Help Desk to assist employees with their concerns.
- Expert HR guidance and consultation services to promote better HR practices that benefit the organization in the long run.
Background Verification Services
We understand the importance of thorough background checks in today’s business landscape. Konnect’s Background Verification Services offer a comprehensive approach to ensure your organization makes informed decisions.
- Verifying personal details, including cross-referencing the provided information with official records. We also carry out the verification process in a hassle-free manner.
- Confirming an individual’s educational qualifications and certifications by promptly verifying authenticity with the respective educational institutions.
- Validating an individual’s employment history, contacting past employers, checking references, and ensuring accuracy in claims regarding work experience.
- Conducting thorough criminal and legal checks, examining criminal records, litigation history, and any legal issues that may affect an individual’s suitability for a particular role or position.
- Specialized background checks are customized to meet specific industry or organizational needs, such as security clearances, credit history checks, or industry-specific certifications.
- Quality training in detecting the possibility of fraudulent practices and taking appropriate action promptly.
Financial Accounting Services
Financial management is the backbone of business success. Konnect BPO’s Financial Accounting Services ensure your financial processes are optimized and insights are readily available. Our sub-services encompass:
- Bookkeeping services for accurate and organized recording of financial transactions to prepare detailed financial statements, such as balance sheets and income statements.
- Management accounting to provide insights into financial performance and strategy in a clear bird’s eye view.
- Precise maintenance of accounts payable and receivable managed efficiently for a transparent overview of the organization’s financial status.
- We maintain general ledgers with updated financial records concerning all aspects as per the organization’s guidelines.
- Well-trained team members to ensure foolproof financial documentation and management to minimize inconsistencies.
- Bank reconciliation to ensure bank statements align with financial records with zero discrepancies and prompt action taken to inform and rectify any discrepancies.
- Paraplanning services are backed by extensive research by financial experts to provide comprehensive guidance in financial planning and analysis, develop long-term and short-term investment strategies, and prepare reports and presentations.