We will assign an agent who will be authorized to act on behalf of another person and the relevant person will be an expert in the specialized field.
At Konnect BPO we authorize our pro agents to act on behalf of a particular person and he/she will be a trained expert specialized in the relevant field.
We are a leading call center Agent Company and we guarantee that all our call center agents are trained to be professional, polite, friendly and full of energy when responding to customer calls. We provide rigorous training and they are also provided with scripting tools, cube wall reminders and are given clear direction to follow many different strategies to ensure a quality service which also supports them in their personal growth.
Furthermore, all calls that go through to our agents are carefully monitored to guarantee that our agents follow what they are trained to do and on the other hand it also help us to continuously improve to keep up with the changing world. Secondly, customer calls are monitored to due to its sensitivity and stress involved. It requires patience and one simple misuse of a word can cause chaos resulting in client dissatisfaction, penalties, legal liabilities, etc.
The graveyard shifts, long working hours and constant customer queries can impact our teams performance and taking these factors into consideration we provide our agents a good work environment, trainings etc. and we will continue to motivate them.
The pro-agent calling services we offer are recognized to be best in the industry due to the innovative technology we use and it also allows live agents to call out prospects or answer calls using a pre-recorded assisted dialogue which sounds closer to a natural conversation. Automatic scripts are pre-recorded in a professional voice (Without any accent) and we have the possibility to record these in different global languages. The technology assisted pro-agents leverage a simple UI to speak using the prerecorded audio and stimulates a nearly natural conversation.
Our BPO agents are trained and updated constantly on how to operate the audio files, to navigate the call flow, stop and replay prerecords. They also have the ability to decide which recordings suit the best conversation and are nearly impossible for customers to differentiate voice between agents and audio files. However as an ethical practice our agents are trained to inform customers that a live agent is always available.