Konnect BPO

Contact Center Reporting

In the simplest sense, reporting shows you what is happening in your contact center. Reporting takes the many streams of raw data flowing into your contact center

Reporting helps to understand what is happening in the contact center. It is the raw data flow that comes in from different channels. By using this information organizations can make important decisions for the betterment of the company. 

As a consequence of globalization consumers are connected and have ample access to information across different digital platforms enabling contact with peers, communities across geographical landscapes. A distinguished buying behavior in the recent past is that consumers conduct required research prior to that final buying decision. Therefore, differentiation in the services offered plays a key role for businesses. 

Today customer satisfaction has exceeded and has become more complex compared to the ancient norms that impact consumer behavior such as price and product. Further, it is a commonly known fact that satisfied customers bring in direct and indirect business to organizations. Therefore, it is crucial for business to collaborate with organizations that provide Contact center reporting services. 

Monitoring agent performance levels, efficiency analysis in various business areas including complaint resolution, response rate, and overall productivity levels to make the correct decisions is of paramount importance. contact center reporting and analytics will help to take corrective actions to improve the level of services offered to consumers. 

Our robust call center dashboards encompass of data visualization tools that helps to improve customer service intelligence. These reports we provide to our clients will help to improve customer interactions, overall productivity, and complaint response and resolution rates. 

We at Konnect BPO use some of the following dashboards to track performance of the services we offer to maintain high quality standard services. 

  1. Call Center Team Dashboard
  2. Call Center Customer Satisfaction Dashboard
  3. Customer Support KPI Dashboard

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