Konnect BPO

Outsourcing Adhoc Support

We provide a range of Ad-hoc Support Services for clients without Managed Support Contracts.  We understand that every business is different and require different tailored services. 

We offer a range of Ad-hoc Support Services that we feel will benefit your business and where we feel we can provide added value.

Quality Assurance & Monitoring

Monitoring efforts strive to generate high quality information.  Quality assurance (QA) and Monitoring are processes that ensure data integrity and minimize errors.

Contact Center Reporting

In the simplest sense, reporting shows you what is happening in your contact center. Reporting takes the many streams of raw data flowing into your contact center