Outsourcing Adhoc Support
We provide AD HOC support for our clients without any long-term / managed support contracts. As we understand all businesses don’t operate the same way we are flexible to adapt to cater our services according to client needs. Oftentimes we have also encountered that certain clients are not comfortable to precede into long term contracts but rather collaborate for a short term / one time to get the job done.
AD HOC support is required oftentimes when organizations operate at maximum capacity but require more manpower to complete tasks, gather information etc. In such instances organizations require external support services by outsourcing their additional requirements to companies such as Konnect BPO. This mitigates the risk and worry for employers in absorbing the cost of recruiting surplus employees.
We offer a range of AD-HOC support services that are designed to benefit business and is possible to customize to create value.
Quality Assurance & Monitoring
It is important to monitor business performance as it supports to generate quality information. QA (Quality assurance) and monitoring are approaches used to guarantee data integrity and minimize errors.
Contact Center Reporting
Reporting helps to understand what is happening in the contact center. It is the raw data flow that comes in from different channels. By using this information organizations can make important decisions for the betterment of the company.