Chat Support Services
Konnect BPO is a leading live chat support company and has been providing customized chat support services for more than 15 years now.We offer cost-effective online chat support services to assist you with expanding your market reach, increasing your visitors’ volume, and minimizing the visitor dropouts from your website.
We provide cost-effective online live chat support services that can raise your customer satisfaction levels and boost your brand value. We offer a wide range of chat support services to global clients, including –
1. Live Operators and Online Chat
Our chat support executives leverage our well-crafted chat manuals to communicate with the visitors. They are always available to help with the customer queries and provide quick resolution.
2. Visitor Started Chat
When a visitor initiates a chat, our agents respond quickly so that you do not lose any prospect. In case the visitor needs any further information, our agents will transfer the chat to an expert
3. Customer Inquiries & Grievance Resolution Chat
We have formed a separate team of experts to handle the customers’ complaints and have dedicated agents to resolve customer issues or provide expert consultation on customer’s individual inquiries.
4. Lead Generation and Follow-up Chat
We can customize our chat support services to handle the chats for lead generation and follow-up. This will boost your sales & marketing campaigns.
5. Inbound Customer Support
If a new prospect or some vetted leads initiate the conversation, we have the required resources to deliver customer support through multiple inbound channels.
6. Technical Support
We have a skilled team of chat support executives who can handle each type of technical query and can resolve or provide the necessary information to troubleshoot the customer’s issues.
We have an expert team of telemarketers who can initiate the conversation through multiple channels, including cold calling to boost your internal team’s sales initiative.
8. Products/Services Info Chat
When a customer wants a quick information on your products or services and not looking for long conversations, our chat support operators can do that. They are trained to find out the customers’ exact query and provide the precise services/product information.
9. Order Management / Verification / Fulfillment
When you require a tailor-made chat support services for order management for your eCommerce business or online portal, we can deliver that.
10. Order Processing Queries
When your customers want quick information on the order pickup and its delivery, our chat support executives can do that.
11. Billing Support
We can customize our chat support services to suit your internal/external billing issues and provide quick resolution to your customers.
12. Helpdesk Support
If your customer is browsing your website and looking for instant resolution on his/her query, our agents can assist the customer with their quick responses. They can also track the queries for future resolution purposes.