Konnect BPO

Chat Support Services

We will engage your website visitors, and convert them into qualified leads

Chat support services increase engagement in websites and allow visitors to make inquiries, gather information of products and services and also enable clients to have prospective leads. 

We offer live website chat support services and has been in the industry providing customized chat support services to clients. 

Our customized and cost effective Chat support services support clients to expand market reach, minimize visitor dropouts and to increase the visitor volume in their websites. This will in return bring you customer satisfaction and boost brand value. 

We offer a wide range of chat support services to global clients, such as; 

1. Live Operators and Online Chat

Our staff is trained and is directed follows our well-crafted chat manual to communicate with website visitors and is available constantly to support and answer to all customer inquiries providing timely solutions.

2. Visitor started chat

These chats are initiated by the visitors and our agents are available at their service to promptly respond to the prospective leads. If the visitor inquires more are technical or detailed information our front end teams will transfer the chat to the expert.

3. Customer Inquiries & Grievance Resolution Chat

We have a separate team trained to handle customer complaints and to provide expert consultation on customer inquiries.

4. Lead generation and follow up chat

We have the know-how to customize our chat support services to handle the chats focusing on lead generations and follow ups as a consequence it will also boost our client’s sales and marketing campaigns

5. Inbound customer support 

We have necessary resources in-house to deliver customer support via multiple inbound channels.

6. Technical support 

Our chat support executives are capable of handling different types of technical queries and providing adequate troubleshooting information to customers on their specific issues.

7. Telemarketing 

Our expert teams of telemarketers are capable of initiating conversations via multiple channels with customers including cold calling which also supports the internal sales teams in finding prospective customers.

8. Products / Services info chat 

Our chat support experts are trained to understand customer requirements before initiating detailed conversations. It is important to provide precise and prompt services to customers who seek specific information as they don’t like to beat around the bush and time is of essence to them.

9. Order management / verification / fulfillment

Our teams are capable to deliver customized and tailor-made chat support services for order management needs for our client’s ecommerce business or online portal.

10. Order processing queries

Our chat support executives are trained to provide information to customers when they require quick information on order pickup and delivery.

11. Billing support 

Our teams are able to customize support services to meet our clients internal/ external billing issues providing quick resolutions.

12. Help Desk support 

Our teams are able to support customers who require instant solutions while browsing through the website. We also ensure to make note of these inquiries as they can be used for future processes improvement if needed.

We would be delighted hear from you