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Outsourcing has become an essential requirement when it comes to setting up and maintaining business and operational efficiencies. As a result, ‘ which country would be the best for contact center outsourcing ‘ has become a commonly asked question amongst all businesses looking to extend their operations off-shore by outsourcing manpower.

Call center outsourcing in Sri Lanka is thriving, as many companies around the world, especially in countries like USA, Canada UK and a few others are wisely relocating their company’s contact center to Sri Lanka. Boasting a highly-technical workforce spread across the country with a literacy rate of 96.3% which is above average of global standards, Sri Lanka plays a vital role in the BPO segment in the Asia Pacific region.

What makes call center outsourcing even more attractive in Sri Lanka, beyond bringing down the operational costs drastically lower, is a consistent quality of service and technical expertise that has evolved to meet growing business needs & demands. With an incredibly deep talent pool of skilled, highly-technical agents, perhaps no other region is better situated to offer the exact call center deliverables with global standards your business needs.

Outsourcing has become an essential requirement when it comes to establishing and maintaining business and operational efficiencies. As a result, ‘which countries are the best for outsourcing’ has become a commonly asked question amongst all businesses looking to extend their operations off-shore. Here are few noteworthy points on how Sri Lanka stands out as an outsourcing destination from rest of the Asian countries.

Higher industry standards and quality of service

The Sri Lankan workforce has improved its technical and soft skills due to better education and more opportunities. There are numerous institutions dedicated to teaching customer service, software development, accounting, marketing and other technical vocations. The educational institutions produce a significant number of graduates, giving them a solid foundation in technical and soft skills. Additionally, since there aren’t many large players operating their offshore contact centers locally, absorbing all the available talent, even smaller companies can attract the best talent.

Despite being a nation with a small population of just 24 million, the working standards and customer service quality of the Sri Lankan workforce has always been above a notch when compared to rest of the players in the region. Sri Lanka is a country where hospitality and empathy is a common quality that every individual possess, Sri Lankans have always been on the fore-front when it comes customer service as per industry level standards.

Lower operational costs

How about cutting down your operational cost by 70%? YES! That’s right, 70% of your operational costs involved in your company’s contact center can be cut down by outsourcing it to Sri Lanka. Just imagine your company have a call center with a team of 10 associates providing customer support and the overhead & labor cost of the call center sums to $240,000 per annum and by simply outsourcing it to Sri Lanka can bring down your operational cost by $168,000. Instead of spending $240,000 yearly, you will be spending just $72,000 and the savings can be invested on other core parts of your business such as brand development, marketing, product development and wherever possible as per your busines goals.

All these takes place without the quality of work being compromised. Thus, Sri Lanka is a great outsourcing destination for both Fortune 500 companies and small start-ups looking to maintain cost efficiencies.

Low staff turnover

Majority of the employees in Sri Lanka seek career stability as a high priority, which in-turn leads to lower staff turnover rates. Employees would much rather dedicate themselves to organizations with a sturdy foundation that facilitates and nurtures their growth requirements, as opposed to jumping from one to another. BPO companies capitalize on this by enhancing their HR management in order to fortify the relationship with the workforce. This however is mainly seen within the senior ranks, with the minor ranks still exhibiting tendencies to switch after an average of 2 years, until they find a place that is the ideal fit for them.

Island attractions

On top of the above business oriented factors, when it comes to destressing or just enjoyable leisure time, the island alone has much to offer. The sunny sandy beaches of the coast, the mystic mountains at the center, the amazing wildlife reserves spread across the country and the exciting nightlife in Colombo and the down south regions, can be reached within a couple of hours of travel. This provides ample exploration and extracurricular activity options for family time or leisure periods.

Sri Lanka has been consistently climbing the ranks of ‘top outsourcing manpower destinations ranking lists. With the country’s recent progress contributing to this climb, the Sri Lankan governments has set its sights firmly on developing the countries reputation for outsourcing, especially in the ICT/BPO sector.

Konnect BPO Technologies™ is one of the leading BPO companies in Sri Lanka , offering a wide range of uninterrupted services with customized solutions to suit any type of busines, from SME to Fotune500’s. Konnect BPO’s innovative solutions have helped many companies to enhance their customer service area and be on top of competitors.

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