Hiring the Right Contact Center Agent: Skills & Attributes We Look for
One of the most important part of a contact center would be the hiring process. Because call center agents are the ones that represent the company as the initial contact…
Inbound Vs. Outbound Call Centers: The Difference
The typical activities conducted by inbound and outbound call center agents. Every call center is designed to support the unique characteristics of a brand, its products, and the markets it…